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Customer Service Directory

Table of Contents

Customer Service for your Medical Plan

Any questions related to your medical coverage should be directed to the Customer Service Department.

Two ways to contact us!

Call us Toll-Free at (800) 627-8797

Monday through Friday 8:30am to 12:00 Midnight

Saturday and Sunday Closed

Mail claim forms and other types of correspondence to

Blue Cross of California
PO Box 60007
Los Angeles, CA 90060

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also see:

Customer Service for Spanish Speaking Members

Blue Cross of California has a dedicated toll-free phone number for Spanish speaking members.

(800) 777-2287

Monday through Friday 8:30am to 12:00 Midnight

Saturday and Sunday Closed

Customer Service for Chinese Speaking Members

Blue Cross of California has a dedicated toll-free phone number for Chinese speaking members.

(888) 888-8368

Monday through Friday 8:30am to 12:00 Midnight

Saturday and Sunday Closed

Customer Service for your Dental Plan

Any questions related to your dental coverage should be directed to the Customer Service Department.

Two ways to contact us!

Call us Toll-Free at (888) 209-7852

Monday through Friday 8:00am to 7:00pm

Saturday and Sunday Closed

Mail claim forms and other types of correspondence to

WellPoint Dental Services
P.O. Box 9066
Oxnard, CA  93031

Customer Service for Cole Vision Corporation

Cole Vision Cooperation offers a vision care discount program to Blue Cross of California members.  This is not a contracted benefit included in your Blue Cross medical contract and there is no cost to you for the eyecare program, (except for purchased eyecare products, exams or dispensing fees).  Contact Cole Vision for the nearest location to receive quality eyecare for a discounted price!

(800) 334-7591

Monday through Friday 9:00am to 9:00pm

Saturday 9:00am to 5:00pm

Sunday Closed

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Customer Service for your Prescription Drugs Purchased at a Pharmacy

Any questions related to your prescription drugs you purchase from a pharmacy should be directed to the WellPoint Pharmacy Management/Proserv Customer Service Department.

Two ways to contact us!

Monday through Friday 5:00am to 11:00pm (Pacific Time)

Saturday and Sunday 6:00am to 3:00pm

Mail claim forms and other types of correspondence to

Blue Cross of California
P.O. Box 4165
Woodland Hills, CA  91365-4165

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Customer Service for your Prescription Drugs Purchased through the Mail

Any questions related to your prescription drugs you obtain through Precision Rx should be directed to the Precision Rx Service Department.

Two different ways to contact us!

Monday through Friday 6:00am to 7:00pm (Pacific Time)

Saturday 6:00am to 5:00pm

Mail claim forms and other types of correspondence to

Precision Rx
P.O. Box 961025
Fortworth, TX 76161-9863

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Blue Cross MedCall Services

Call Toll-Free at (800) 249-3617
Available 24 hours a day, 7 days a week, including holidays
See the Blue Cross MedCall section of this web site for more details.

Schedule Your Appointment for Blue Cross HealthyCheck

Preventive care services are offered to most PPO members, through our HealthyCheck program, to children from the age of 7 years through 18 years and adults age 19 years and above.

Two ways to contact us!

Monday through Friday 8:30am to 8:00pm

Saturday and Sunday Closed

Mail all types of correspondence to

Blue Cross of California
Attention: Preventive Care Operations
P.O. Box 9078
Oxnard, CA 93031-9078

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Customer Service to obtain Utilization Approvals and Pre-service Review for Certain Medical Procedures

For members enrolled in the Prudent Buyer Plans (PPO), please have your medical provider or physician contact the Managed Care service unit to obtain authorization for hospitalizations and certain medical procedures. 

800) 274-7767

Monday through Friday 8:00am to 5:30pm

Saturday and Sunday Closed

For members enrolled in the CaliforniaCare Plans (HMO), your Primary Care Physician is the first person you should consult for medical care.  He or she is responsible for providing you with primary medical care, for determining when you need referral care, and for authorizing emergency care.

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Customer Service for your Integrated Workers' Compensation Insurance Plan

Any questions related to your Integrated workers' compensation insurance coverage, should be directed to Fremont Compensation Insurance Company.

Two different ways to contact us!

• For Claim Inquiries, call us at (805) 480-8905

Monday through Friday 8:00am to 4:00pm (Underwriting)
8:00am to 4:30pm (Claims)

Saturday and Sunday Closed

Mail claim forms and other types of correspondence to:

Fremont Employers
P.O. Box 9057
Oxnard, CA  93031

or Fax them to (800) 322-7330

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